Shipping policy

Shipping Policy

The P.S. Collection ships from Ontario, Canada.

Where we ship

We ship to Canada, the United States, India, the United Kingdom and other countries worldwide.

Processing time

Orders are packed and shipped within 3 days of launch. There may be delays at first with so many orders coming in at the same time, but we will speed things up and get orders out within a day or two. You'll receive an email with tracking information as soon as your order ships.

Shipping rates

  • Canada: Free standard shipping on orders of CA$75 or more. Orders under CA$75 pay the carrier-calculated rate shown at checkout (Canada Post).
  • United States: Free standard shipping on orders of CA$75 or more. Orders under CA$75 pay the carrier-calculated rate shown at checkout (Canada Post).
  • India and the United Kingdom: Shipping charges apply to all orders, regardless of order value. The rate is shown at checkout.
  • All other countries: Shipping charges apply to all orders, regardless of order value. The calculated DHL Express or FedEx rate is shown at checkout.

International orders are always charged shipping — there is no free-shipping rate for international orders, even over $75. The free shipping threshold is based on your merchandise subtotal after discounts and before taxes.

Packaging

Every order ships in one small cardboard box with a sticker and protective wrapping for your jewellery.

Shipping insurance (optional)

For $3.95 per order, you can add Shipping Insurance at checkout. It covers loss or damage in transit both ways — out to you, and back to us if you return an item. Adding it is optional, and it is never added to your cart automatically.

Delivery times

Delivery times are estimates provided by the carrier, start once your order ships, and are shown at checkout. Delays caused by carriers, weather, customs or other events outside our control can occasionally happen.

Duties, taxes and customs

Orders shipped outside Canada may be subject to import duties, taxes or customs fees charged by the destination country. Unless they are collected at checkout, these charges are the responsibility of the customer. Refused or unclaimed international packages may be returned to us; any return shipping and fees may be deducted from your refund.

Address accuracy

Please double-check your shipping address before placing your order. We aren't responsible for orders delivered to an incorrect address provided at checkout. If you notice a mistake, email us right away and we'll do our best to update it before your order ships.

Lost or damaged parcels

If your tracking shows delivered but you can't find your parcel, or it arrives damaged, contact us within 48 hours at thepscollection15@gmail.com and we'll help you with the carrier. If you added Shipping Insurance, your loss or damage is covered both ways — out to you, and back to us if you return an item.